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When Webvōrk, a European affiliate network with top quality private label products for health and wellbeing, looked for an Amazon Connect partner, they turned to JT Global Enterprise and Symbee.


Terentii Meshcheriakov Co-founder – Webvōrk said of the project:

“The whole solution has been a success, we’ve been able to reduce our average time to sale by 7% and our overall sales have increased 23%.”


For more details about this project and a full case study click here.




FOR IMMEDIATE RELEASE

December 2, 2019

CONTACT:

Jerry Perkins

1-888-988-8300

sales@symbee.co

Symbee Announces Full Integration between Symbee Connect and Amazon Connect Chat

AWS Reinvent 2019 Booth #726

Orlando, Florida - Symbee, an AWS Advanced Tier Consulting Partner and Global Leader in Omnichannel Solutions for Amazon Connect, is proud to announce the full integration of Amazon Connect Chat into Symbee Connect at AWS ReInvent 2019, Booth #726. Symbee Connect OmniChannel and Analytics with Amazon Connect Chat will support Webchat, SMS (via Webtext and AWS Pinpoint) and Social Media applications (i.e. WhatsApp, Line, Facebook, Twitter, etc). Symbee Connect is a leader in OmniChannel and Analytics arena supporting Voice, Preview, Email, Webchat, SMS and Social globally in every AWS Region that currently supports Amazon Connect. Symbee Connects deep integration into Amazon Connect API’s, Out of the Box Enterprise Feature integration to Jabra, Poly and CRM providers such as Zendesk, Salesforce, ServiceNow, Oracle NetSuite, MS Dynamics and SAP make it the choice for Enterprise Contact Centers. This broad level of integration, simplicity of deployment and ease of scalability make it a complete Global OmniChannel Solution. Symbee Connect Omnichannel and Analytics with full integration into Amazon Connect Chat will be Generally Available (GA) on Monday 12/16. Symbee Connect can be procured directly from the AWS Marketplace under the name “Symbee Connect”, which is billed on a consumption model and directly on to the customer AWS Bill, eliminating the need for multiple bills from different vendors.

Symbee Connect Solution

Symbee Connect is a Global OmniChannel Contact Center Solution that integrates directly with Amazon Connect providing advanced Enterprise OmniChannel features and Analytics. When deployed with Amazon Connect, it supports Voice (In/Out/Direct Agent), Callback, Preview Dial, Email, WebChat, SMS/MMS, Social Messaging and OmniChannel Reporting/Analytics.

For more information about , visit www.symbee.co

Symbee is very proud to be designated an Amazon Connect Service Delivery Partner.


Check out this excellent posting on the AWS Partner Blog which discusses Amazon Connect and how Amazon Connect Service Delivery Partners, such as Symbee, play a key role in helping companies improve customer experience and outcomes by assisting them with the best approach for the design and implementation of contact center solutions.



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