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Symbee offers full campaign-driven outbound capabilities, allowing the full power of Amazon CX experience combined with industry leading outbound calling:

 

Preview: provides details of the contact to the agent prior calling. The agent initiates the call.

 

Progressive: starts calling as soon as an agent is available. Answering Machine Detection can be enabled or disabled.

 

Predictive: predicts when the agent is available and how many concurrent calls are needed to have a contact ready on the other line as soon as and agent is available. Answering Machine Detection can be enabled or disabled.

 

Features