SmartDial delivers full campaign-driven outbound capabilities with industry leading outbound calling.
Why did we build Symbee SmartDial?
Our partnership with Enghouse delivers advanced enterprise ready outbound dialing for Amazon Connect without any development through their SmartDial platform.
Highlights
Preview
Providing contact details to agents prior to calling.
Progressive
Calls are initiated as soon as an agent is available, answering machine detection is configurable.
Predicative
Predicts when an agent is available and how many concurrent calls are needed to have a contact ready on the other line as soon as an agent is available, answering machine detection is configurable.
Blended Agent
Agents can be configured to be fully blended, working both inbound and predictive/preview outbound interactions.
Integrated Work Codes/Interaction Completion Codes
Integrated
Seamless integration into Symbee Engage with full support for Preview, Progressive and Predictive modes.