Symbee offers full campaign-driven outbound capabilities, allowing the full power of Amazon CX experience combined with industry leading outbound calling:
Preview: provides details of the contact to the agent prior calling. The agent initiates the call.
Progressive: starts calling as soon as an agent is available. Answering Machine Detection can be enabled or disabled.
Predictive: predicts when the agent is available and how many concurrent calls are needed to have a contact ready on the other line as soon as and agent is available. Answering Machine Detection can be enabled or disabled.