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Customer Service
Contact Support

Did you know Symbee offers an Enhanced Support Option?

Click here for more information about our Standard and Enhanced Support options.

We've got you covered!

You can reach us any time for support, by emailing us at

When sending an email to support, please provide the following:

  • Brief description of your issue in the subject line;

  • Describe your issue in as much detail as possible;

  • Your Symbee Connect Company Alias, Environment and Region;

  • Your contact phone number if necessary.

A support ticket will be opened as soon as the email is received and you will be contacted by support.



Support Options

Symbee Service Level Agreement (SLA)

Symbee mirrors the Amazon Connect SLA. If you have had, or do have in the future, any issues that you feel warrant SLA credits, just reach out to and we can discuss.

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