Amazon Connect
Symbee Professional Services for
Symbee Professional Services team have the expertise to deliver projects from the most complex multi-application solutions to consulting on contact center migration strategies.Our proven track record of delivering Customer Centric Contact Center Solutions with thousands of agents, through integrations into Salesforce to SAP on Avaya, Cisco and other Cloud Platforms give our teams the cross-industry experience required to help businesses manage their customer engagement strategies.
Symbee’s core focus is on improving Customer Engagement through the delivery of solutions that empower the customers, companies and agents to manage the customer journey no matter the business vertical.
Customer Engagement Consulting
Cloud Contact Center Migration
Amazon Connect Implementation
Symbee’s Consulting Practice is a combination of strategy, business goals, branding, technology and analytics fused together to deliver a cohesive Customer Engagement Solution. The Symbee Professional Services Team consistency drives focus on the customers business goals, applying technology where it is relevant, flexible and can be measured via KPI metrics to increase efficiency factors within the Contact Center
Symbee’s Migration Practice is a combination of key current state solution comparisons (Technology, Routing and Reporting), technology adoption and centralization planning, cost optimization (Licensing, Software Maintenance and Carrier Costs, etc) and a clearly defined customer engagement strategy in migrating to a cloud-based solution.
The Symbee Professional Services Team has many years of experience in deploying legacy Contact Center Solutions which enables us to develop a migration path from the current technology into the Cloud based world of Amazon Connect.
Symbee’s years of Service Delivery experience has enabled our teams to develop the capabilities and expertise to take your Contact Center to the next level of Customer Engagement.
At Symbee, we combine our insights and technical skills to transform your processes, strategies, and in turn deliver your contact center solution. We’re proud to help implement and improve your contract center solution thru Symbee’s three pillars of excellence, our People, Process and Technology.
Symbee’s Software Development utilizes both Waterfall and Agile methodologies when designing, developing, testing and implementing software integration with Amazon Connect.
Underlying our development focus is to create Customer CX Solutions that enable engagement between the contact center and the customer’s choice of channel interaction. Simultaneously bringing customer data to the agent desktop so that they can effectively service and support the customer journey in the most efficient manner.