Your agents make your contact center, and they need the right tools for the job.
Engage is our feature rich, Enterprise Contact Center Solution (CCaaS) combining the power of Amazon Connect and other AWS services to provide a No Code/Low Code option to customers wanting Amazon Connect without having to build.
Why did we build Symbee Engage?
We wanted to make Amazon Connect and associated AWS services accessible to everyone no matter what size or business.
We achieve this by:
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Providing a Low-code/No-Code solution giving customers access to over 1500+ features (and growing…)
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Fast and easy migration path - POC’s and/or full Production migration in 2-6 weeks
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No Professional Services costs for Software Development and/or DevOps
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New features are available to all customers, thus eliminating ongoing OPEX spending
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No ongoing DevOps
Highlights
Voice
Messaging
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Inbound and Outbound
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AutoText across all channels
Social
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Social Messaging channel (38)
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AutoText across all channels
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Inbound
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Outbound - Preview / Progressive / Predictive
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Direct Agent to Agent Calling
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Extension Calling
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Callback
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Emergency calling
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Voicemail
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Area/Country Dial Plan Restrictions
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Call History
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WebChat
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2-way SMS/MMS
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AutoText across all channels
CRM
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No code integration with most CRMS
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Slim agent interface easily integrated with CRMs
Administration
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Web based management
Supervisor
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Realtime queue and agent state views,
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Listen In, Barge In and Take Over Option