

Optimize is Workforce Engagement Management (WEM) for Amazon Connect.
Optimize brings Desktop Recording, Virtual Desktop support, and Quality Management (QM) Iterative Scorecards. Full WFM capabilities (Scheduling, adherence, shift bidding, etc.)
Optimize is Workforce Engagement Management (WEM) for Amazon Connect.
Optimize brings Desktop Recording, Virtual Desktop support, and Quality Management (QM) Iterative Scorecards. Full WFM capabilities (Scheduling, adherence, shift bidding, etc.)