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UNISON is 100% cloud based, feature rich Unified Communication (UCaaS) Solution powered by Amazon Web Services (AWS), one of the most scalable, secure and reliable clouds on the planet.

UNISON, the 1st Global Unified Communications Solution that unifies both Amazon Chime SDK and Amazon Connect into a single user web browser experience. This extends Symbee’s current reach well beyond ENGAGE, their OmniChannel Contact Center offering, and directly links them into the entire Customer Enterprise by providing a UCaaS Solution that is fully integrated with the Contact Center.

 

Features

AWS Marketplace

Symbee UNISON can be procured on the AWS Marketplace which allows for billing directly on the Customer AWS Bill

Secure HD Voice

Symbee UNISON utilizes the Industry             standard OPUS Codec for all Voice calling

Intelligent Call Routing/Auto Attendants

Build multi-level auto attendants to route calls to queues, extensions, and voicemail

Dial Plan

Manage inbound and outbound calling routes for local, long distance and international calling

Unified UI with Amazon Connect (CCaaS)

Unified Web Browser Client that has booth CHIME SDK and Amazon Connect integrated together for telephony and contact center features

Telephony Features

With UNISON you have all the UC standard features such as Multiple Call Appearances, Hold, Transfer, Mute, Call Forwarding and DNC

Emergency Calling

Symbee UNISON fully supports 911/e911 service for all end users.

Voicemail

Feature Rich Voicemail with options for Transcription to Email and SMS

CRM Integration

Configuration for Salesforce, Zendesk, MS Dynamics, ServiceNow and Netsuite

Multi Party Conferencing

Bringing  people together with voice conferencing and video collaboration solutions

Instant Messaging (IM)

Full messaging between both UC and CC Users further enhancing the enterprise integration

Web Based Administration

Full feature Administration that can be customized for users and groups of users