UNISON is 100% cloud based, feature rich Unified Communication (UCaaS) Solution powered by Amazon Web Services (AWS), one of the most scalable, secure and reliable clouds on the planet.
UNISON, the 1st Global Unified Communications Solution that unifies both Amazon Chime SDK and Amazon Connect into a single user web browser experience. This extends Symbee’s current reach well beyond ENGAGE, their OmniChannel Contact Center offering, and directly links them into the entire Customer Enterprise by providing a UCaaS Solution that is fully integrated with the Contact Center.
Symbee UNISON can be procured on the AWS Marketplace which allows for billing directly on the Customer AWS Bill
Secure HD Voice
Symbee UNISON utilizes the Industry standard OPUS Codec for all Voice calling
Intelligent Call Routing/Auto Attendants
Build multi-level auto attendants to route calls to queues, extensions, and voicemail
Manage inbound and outbound calling routes for local, long distance and international calling
Unified UI with Amazon Connect (CCaaS)
Unified Web Browser Client that has booth CHIME SDK and Amazon Connect integrated together for telephony and contact center features
With UNISON you have all the UC standard features such as Multiple Call Appearances, Hold, Transfer, Mute, Call Forwarding and DNC
Symbee UNISON fully supports 911/e911 service for all end users.
Feature Rich Voicemail with options for Transcription to Email and SMS
Configuration for Salesforce, Zendesk, MS Dynamics, ServiceNow and Netsuite
Multi Party Conferencing
Bringing people together with voice conferencing and video collaboration solutions
Instant Messaging (IM)
Full messaging between both UC and CC Users further enhancing the enterprise integration
Web Based Administration
Full feature Administration that can be customized for users and groups of users