Experience. Simplified.
Click here to visit us on AWS Marketplace
Unison is a Global Unified Communication solution (UCaaS) created by unifying Chime SDK and Amazon Connect.
Unison has the core features you expect, such as Dial Plan Control, Multiple Call Appearances, 911/e911 Support, Voicemail, and many more.
Features
AWS Marketplace
Symbee Unison can be procured on the AWS Marketplace which allows for billing directly on the Customer AWS Bill
Secure HD Voice
Symbee Unison utilizes the Industry standard OPUS Codec for all Voice calling
Intelligent Call Routing/Auto Attendants
Build multi-level auto attendants to route calls to queues, extensions, and voicemail
Dial Plan
Manage inbound and outbound calling routes for local, long distance and international calling
Unified UI with Amazon Connect (CCaaS)
Unified Web Browser Client that has both CHIME SDK and Amazon Connect integrated together for telephony and contact center features
Telephony Features
With Unison you have all the UC standard features such as Multiple Call Appearances, Hold, Transfer, Mute, Call Forwarding and DNC
Emergency Calling
Symbee Unison fully supports 911/e911 service for all end users.
Voicemail
Feature Rich Voicemail with options for Transcription to Email and SMS
CRM Integration
Configuration for Salesforce, Zendesk, MS Dynamics, ServiceNow and Netsuite
Multi Party Conferencing
Bringing people together with voice conferencing and video collaboration solutions
Instant Messaging (IM)
Full messaging between both UC and CC Users further enhancing the enterprise integration
Web Based Administration
Full feature Administration that can be customized for users and groups of users