Symbee Release October 7, 2022

Good morning / afternoon / evening Symbee Customers and Followers!

The first release of Q4 is here! Here are the Release Notes highlights -

Feature Updates:

• Hours of Operations

• Shows schedule or exception so you can have different messages

• Allows using Description info and new Additional Info fields in Contact Flow

• Increased Contact Attributes Fusion from 5 to 8

• New Outbound Email Delivery via SMTP option for Email Channel

• New Security Multi-Factor Authentication (MFA) option available for Administration Portal Login

• New Admin User features for Timeout and Last Login

CloudFormation Updates:

• Hours of Operations

• Email Channel

• Data Feeds and Reporting V2

Full Release Notes

https://docs.symbeeconnect.com/#release-notes/2022-Q3-release-notes/#2022-10-07

As always, contact Robert Killory <rkillory@symbee.co> with any suggestions or questions.

Symbee Release September 8, 2022

Howdy Symbee Customers and Followers!

Here is the latest Release Notes for this release -

This is a special release related to our Symbee Universal Plugin Chrome Browser Extension.

The Symbee Universal Plugin browser extension provides functionality including a no-code enabling of Click to Call for fields on generic web pages and/or CRM's where there is no direct CRM Integration plug-in available (including your custom in-house developed web applications), and enabling Automated Recording Pause and Resume when a user is interacting with targeted input fields on web pages.

You can see the details at

https://docs.symbeeconnect.com/#release-notes/2022-Q3-release-notes/#2022-09-08

As always, contact Robert Killory <rkillory@symbee.co> with any suggestions or questions.

Symbee Launched Two New Expedited Avaya Migration Offerings

Howdy Symbee Customers and Followers!

Symbee Launched Two New Expedited Avaya Migration Offerings to Allow Companies to Mitigate the Risks Associated With Recent Events.

Amazon Connect/Symbee Migrations from AVAYA Solution can be 100% paid for utilizing AWS Partner Network (APN) Funding, thus eliminating all the costs of a rapid migration from their existing AVAYA solution (Premise and/or CCaaS).

Full details are available at https://www.symbee.co/avaya

As always, contact Robert Killory <rkillory@symbee.co> with any questions or to get started.