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Symbee Announces Full Integration between Symbee Connect and Amazon Connect Chat


December 2, 2019


Jerry Perkins


Symbee Announces Full Integration between Symbee Connect and Amazon Connect Chat

AWS Reinvent 2019 Booth #726

Orlando, Florida - Symbee, an AWS Advanced Tier Consulting Partner and Global Leader in Omnichannel Solutions for Amazon Connect, is proud to announce the full integration of Amazon Connect Chat into Symbee Connect at AWS ReInvent 2019, Booth #726. Symbee Connect OmniChannel and Analytics with Amazon Connect Chat will support Webchat, SMS (via Webtext and AWS Pinpoint) and Social Media applications (i.e. WhatsApp, Line, Facebook, Twitter, etc). Symbee Connect is a leader in OmniChannel and Analytics arena supporting Voice, Preview, Email, Webchat, SMS and Social globally in every AWS Region that currently supports Amazon Connect. Symbee Connects deep integration into Amazon Connect API’s, Out of the Box Enterprise Feature integration to Jabra, Poly and CRM providers such as Zendesk, Salesforce, ServiceNow, Oracle NetSuite, MS Dynamics and SAP make it the choice for Enterprise Contact Centers. This broad level of integration, simplicity of deployment and ease of scalability make it a complete Global OmniChannel Solution. Symbee Connect Omnichannel and Analytics with full integration into Amazon Connect Chat will be Generally Available (GA) on Monday 12/16. Symbee Connect can be procured directly from the AWS Marketplace under the name “Symbee Connect”, which is billed on a consumption model and directly on to the customer AWS Bill, eliminating the need for multiple bills from different vendors.

Symbee Connect Solution

Symbee Connect is a Global OmniChannel Contact Center Solution that integrates directly with Amazon Connect providing advanced Enterprise OmniChannel features and Analytics. When deployed with Amazon Connect, it supports Voice (In/Out/Direct Agent), Callback, Preview Dial, Email, WebChat, SMS/MMS, Social Messaging and OmniChannel Reporting/Analytics.

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